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App · Interface

Custom mobile app

A driver and dispatcher app replacing paper manifests with real-time, offline-tolerant delivery tracking.
Client
Logistics operator
Industry
Services
App development, Backend & APIs, Design, Support
Timeline
16 weeks
App · Interface

Custom mobile app

The challenge

Drivers worked in areas with patchy coverage, and dispatchers had no live view of deliveries. Proof of delivery was paper, photos were lost and exceptions surfaced days later.

Our approach

Step 1

Field research with drivers and dispatch teams

Step 2

Offline-first architecture with background sync and conflict handling

Step 3

Proof-of-delivery capture: signatures, photos, barcodes and geotags

Step 4

Dispatcher web console with live map and exception alerts

Results

What changed

Outcomes measured after launch, in the metrics the client cared about.

98%
deliveries with digital proof in month one
-72%
time to resolve delivery disputes
24/7
support coverage after go-live
More work

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Brand identity makeover — UGS Technology

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