Privacy Policy

UGS Technology ("UGS Technology", "we", "us" or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect when you visit ugstechnology.com (the "Website"), contact us, subscribe to our newsletter or work with us as a client, how we use it, and the choices you have.

1. Who we are

UGS Technology is a software development and digital services company offering custom software development, UI/UX design, website redesign and maintenance, digital marketing, branding and IT staff augmentation. We operate as a remote-first team and can be contacted at info@ugstechnology.com.

2. Information we collect

We collect information in three ways:

Information you give us

• When you fill in a contact or project enquiry form: name, email address, company name, phone number, the services you are interested in, your budget range and the content of your message.
• When you subscribe to our newsletter: your email address.
• When you apply for a role: your CV, portfolio, contact details and any other information you choose to include.
• When you become a client: billing details, project requirements, access credentials you share for project work, and communications exchanged during the engagement.

Information collected automatically

• Technical data such as IP address, browser type and version, device type, operating system, referring website and pages visited.
• Usage data collected through cookies and similar technologies, as described in our Cookie Policy.

Information from third parties

• Publicly available professional information (for example from LinkedIn) when you contact us about a project or a role.
• Analytics and advertising data from providers such as Google Analytics, Google Ads and Meta.

3. How we use your information

We use personal data to:

• Respond to enquiries and provide quotes, proposals and consultations.
• Deliver, manage and support the services you have engaged us for.
• Send newsletters and marketing communications you have opted in to receive. You can unsubscribe at any time using the link in every email.
• Process job applications and communicate about recruitment.
• Improve our Website, services and marketing by analysing how visitors use the site.
• Comply with legal obligations, resolve disputes and enforce our agreements.

We do not sell your personal data.

4. Legal basis for processing

Where data protection law requires a legal basis (for example under the EU/UK GDPR), we rely on: your consent (newsletter, non-essential cookies); performance of a contract (delivering services you have engaged us for); our legitimate interests (responding to enquiries, improving our Website, protecting against fraud); and compliance with legal obligations.

5. Sharing your information

We share personal data only where necessary with:

• Service providers who help us run our business, such as website hosting, email delivery, CRM, analytics, payment processing and project-management tools. These providers may only use your data on our instructions.
• Members of our team, including contractors and dedicated developers assigned to your project, who are bound by confidentiality obligations.
• Professional advisers such as lawyers, accountants and insurers.
• Authorities or regulators where required by law, or to protect our rights, property or safety.
• A buyer or successor in the event of a merger, acquisition or sale of all or part of our business.

6. International transfers

We are a remote-first company and our team and service providers may be located in countries other than yours. Where we transfer personal data internationally, we take steps to ensure it is protected in line with applicable law, including using contractual safeguards where required.

7. Data retention

We keep personal data only as long as necessary for the purposes described in this policy. As a guide: enquiry data is kept for up to [24 months] after our last contact; client project data is kept for the duration of the engagement plus [7 years] for accounting and legal purposes; newsletter data is kept until you unsubscribe; and job-application data is kept for up to [12 months] unless you ask us to delete it sooner.

8. Security

We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS), access controls, secure credential storage and staff confidentiality agreements. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work to protect your data and will notify you and any relevant authority of a breach where the law requires it.

9. Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data, subject to legal exceptions.
• Object to or restrict certain processing, including direct marketing.
• Receive a copy of your data in a portable format.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email info@ugstechnology.com. We will respond within the timeframe required by applicable law.

10. Cookies

Our Website uses cookies and similar technologies. For details about the cookies we use and how to manage them, please see our Cookie Policy.

11. Third-party links

Our Website may contain links to third-party websites and services. We are not responsible for their privacy practices and encourage you to read their policies.

12. Children

Our Website and services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us and we will delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated. Significant changes will be highlighted on the Website or communicated to you directly where appropriate.

14. Contact us

Questions about this policy or how we handle your data: info@ugstechnology.com.